Privacy Policy

Handcare Pharmaceuticals Ltd (“Handcare”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, use our services, or interact with us online or offline.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information that identifies you, such as:

Full name
Email address
Phone number
Delivery address
Date of birth (where required)
Medical information you choose to share (e.g., prescriptions)

B. Usage Data

Automatically collected data including:

IP address
Browser type
Device information
Pages visited and time spent
Cookies and tracking technologies

C. Transaction Information

Payment details (processed securely via third-party gateways)
Order history
Prescription uploads
Consultation records (if you use telemedicine services)

2. How We Use Your Information

We use your information to:

Provide pharmacy products and services
Process orders, deliveries, and payments
Offer online consultations and telemedicine
Improve website functionality and user experience
Respond to customer support enquiries
Send notifications, updates, and promotional offers
Maintain security and prevent fraud
Comply with regulatory or legal obligations

3. Legal Basis for Processing

We process personal data under the following bases:

Performance of a contract (e.g., fulfilling your order)
Your consent (e.g., marketing emails, health data)
Legal compliance (e.g., pharmacy regulations)
Legitimate interests (e.g., improving services, fraud prevention)

4. Sharing Your Information

We may share your information with:

Licensed pharmacists and healthcare professionals
Delivery partners and logistics companies
Payment processors (e.g., bank/fintech partners)
Technology service providers (hosting, analytics, SMS, email)
Regulatory bodies when required by law

We do not sell, rent, or trade your personal information for advertising or profit.

5. Cookies & Tracking Technologies

Handcare uses cookies to:

Remember your preferences
Improve site performance
Analyze user behaviour

You may disable cookies in your browser settings, but some features may not work correctly.

6. Data Security

We implement industry-standard security measures, including:

Encryption of sensitive data
Secure servers and firewalls
Access control and authentication
Regular security reviews

However, no online transmission is 100% secure. We cannot guarantee absolute protection.

7. Data Retention

We retain personal information only as long as necessary for:

Order fulfilment
Legal and regulatory requirements
Customer support
Medical record regulations (if applicable)

8. Your Rights

Depending on your location, you may have the right to:

Access the information we hold about you
Request corrections or updates
Request deletion of your data
Withdraw consent for marketing
Request restriction of processing
Request a copy of your data

To exercise any rights, contact us at: [email protected] or your official business email.

9. Children’s Privacy

Handcare does not knowingly collect information from children under 18 without parental consent. Parents may contact us to request deletion of such information.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Changes take effect once published on this page.

12. Contact Us

For questions, concerns, or data-related requests:

Handcare Pharmaceuticals Ltd
73 NTA-Choba Road, Ozuoba Junction Ozuoba,
Port Harcourt.Port Harcourt, Rivers State, Nigeria
Email: [email protected]
Phone: 07072370348