Frequently Asked Questions
Have questions? We have put together answers to the most common inquiries from our patients.
Ordering is simple: browse our shop catalogue, add products to your cart, checkout securely, and choose your delivery address. For Prescription-only medications (POM), you will be required to upload a scanned prescription from a licensed doctor.
Yes, we offer door-to-door delivery across Port Harcourt including Ozuoba, Choba, GRA, Trans-Amadi, Ada George, Woji, and surrounding regions. Deliveries are typically completed within a few hours to a day depending on location.
When ordering a prescription medication, you can upload your prescription document during checkout. Our licensed clinical pharmacists verify all uploads before dispatching your order to ensure safety.
We process refunds for damaged products or order fulfillment issues. Due to safety regulations, returned medicines cannot be re-dispensed, and return/refund eligibility is assessed case by case. Please read our full Refund Policy for details.
You can request complete deletion of your account and personal data from our systems by filling out the form on our Data Deletion Request Page.
