Refund & Return Policy

1. Non-Returnable Items (Medicines)

In accordance with pharmaceutical regulations and patient safety policies, **all prescription-only medications (POM) and general medicines are strictly non-returnable and non-refundable** once they leave our storage facility. This prevents any risk of product contamination or tampering.

2. Damaged or Incorrect Orders

If you receive a damaged product, expired medication, or the incorrect items in your delivery pack, please contact us within **24 hours** of receipt at `[email protected]`. Include your order reference ID and clear photographs of the product package. If verified, we will issue a free replacement or full refund.

3. Refund Processing Timeline

Approved refunds are processed back to the original method of payment (bank account, credit card, or wallet). Refunds typically reflect within **5 to 10 business days** depending on the payment gateway network (Paystack/Flutterwave) and your financial institution.